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Englishעבריתالعربية
English
Englishעבריתالعربية
Survey data for 2025
Good banking service is not measured only by fees and rates. This page compares official survey results for fairness, branch service, wait times, telephone support and overall satisfaction.
Satisfaction is important but should not be your only measure. Combine service quality with fees, rates, digital convenience and how well the bank's products fit your needs.
For the most relevant insights, follow these steps:
The default view shows overall satisfaction, sorted from highest to lowest. Use the filter above the chart to select another metric.
78%
75%
89%53%Survey data 2025
Average 56%
The data source is the Bank of Israel comparison tool, updated in line with its official publications.
Actual service can vary by branch, and priorities differ: one customer may value fast telephone support while another focuses on fairness or digital service.
The chart quickly shows which banks lead on customer experience and which rank lowest.
See whether banks differ sharply on measures such as wait time or perform relatively similarly.
A bank that does not lead overall satisfaction may still score particularly well on fairness or telephone service.
Identify the service factor that matters most to you—for example, branch service versus telephone support—and choose accordingly.
The data are based on official, objective, and comprehensive surveys conducted by the Bank of Israel and published periodically as part of the "Kav Hashava" system.
It is the proportion of respondents who expressed satisfaction with the selected metric.
It is not recommended to make a decision based on a single data point. The service score is an important consideration, but it should be compared with an assessment of your direct costs (current account fees, interest on loans or mortgages) and the convenience of using the app digitally.
Because a bank may be strong in one area and less strong in another. A complete picture is obtained only by examining several metrics.
This is usually the main metric, but not necessarily the most important one for every customer. It depends on what is important to you.
Your relationship with a bank is more than prices and percentages. A sound choice also considers peace of mind, reliability and responsive service when you need it.